Last Updated: 1 August 2026

Welcome to SWAYM.

These Terms & Conditions (“Terms”) govern your access to and use of swaym.life (the “Website”) and your purchase of products from SWAYM.

By accessing the Website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

In these Terms, “SWAYM”, “we”, “us”, and “our” refer to the entity operating the SWAYM store, and “you”, “your”, and “customer” refer to the person accessing or purchasing from the Website.

1. About SWAYM

SWAYM is a conscious wellness and lifestyle brand offering products inspired by traditional Indian practices, natural ingredients, and mindful living.

Our products are created to support personal rituals and wellness experiences. Product descriptions, aromas, colours, textures, and other characteristics may naturally vary depending on the product and its ingredients.

2. Eligibility

By using this Website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information you provide to us is accurate and complete.

• You will use the Website only for lawful purposes.

• You will not misuse, interfere with, or attempt to gain unauthorized access to the Website or its systems.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, ingredients, specifications, prices, and other information displayed on the Website are accurate and up to date.

However:

• Product colours may appear slightly different depending on your device or screen.

• Natural products may have variations in colour, texture, aroma, or appearance.

• Images may be used for representational purposes where appropriate.

• Product availability may change without prior notice.

• We reserve the right to correct errors or inaccuracies on the Website.

We may modify, discontinue, replace, or update products at any time.

4. Wellness and Product Information

Information provided on the Website regarding ingredients, traditional practices, rituals, aromas, wellness, or product characteristics is intended for general informational purposes.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product information should not be considered medical advice.

If you have a medical condition, allergies, sensitivities, are pregnant or nursing, or have concerns regarding the use of any product, consult an appropriately qualified healthcare professional before using it.

Always follow the product instructions, warnings, and precautions provided with the product.

5. Orders

When you place an order through the Website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or other available communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to:

• Accept or reject an order

• Cancel an order

• Limit quantities purchased

• Restrict orders to certain locations

• Refuse orders that appear fraudulent or unauthorized

• Cancel orders resulting from obvious pricing or technical errors

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method or through another appropriate method.

6. Pricing

All product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice.

Applicable taxes, shipping charges, or other charges, where relevant, will be displayed during the checkout process.

While we make reasonable efforts to maintain accurate pricing information, technical or human errors may occasionally occur.

If a product has been listed at an incorrect price due to an error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been collected.

7. Payments

Payments may be made using the payment methods available at checkout.

Payments are processed through third-party payment service providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.

SWAYM does not intentionally retain complete payment card details on its own systems unless required and permitted by applicable law.

We are not responsible for payment failures caused by issues within a third-party payment gateway, bank, card issuer, or other financial institution.

8. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time communicated on the Website or at checkout.

Delivery timelines are estimates and may vary depending on:

• Delivery location

• Courier availability

• Weather conditions

• Public holidays

• Operational disruptions

• Natural events

• Regulatory restrictions

• Other circumstances outside our reasonable control

Once an order has been handed over to the shipping partner, delivery may be subject to the courier's operational timelines.

Please ensure that your shipping address, contact number, and other delivery information are accurate.

SWAYM will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

9. Shipping Restrictions

Certain products may not be available for delivery to particular locations due to courier restrictions, regulatory requirements, or other logistical limitations.

If we are unable to deliver an order to your location, we may cancel the order and issue an appropriate refund.

10. Returns, Exchanges and Refunds

Returns, exchanges, replacements, and refunds are subject to our Return & Refund Policy.

Before placing an order, customers are encouraged to review the applicable return and refund conditions.

Where a product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible after delivery with your order details and supporting photographs or videos where applicable.

We reserve the right to assess the condition of returned products before approving a replacement or refund.

Products that have been opened, used, damaged after delivery, altered, or returned without meeting the applicable return conditions may not be eligible for return or refund.

11. Cancellation of Orders

You may request cancellation of an order by contacting us as soon as possible.

Cancellation requests cannot always be accommodated once an order has been processed, packed, dispatched, or handed over to the shipping partner.

If cancellation is approved after payment has been received, the applicable refund will be processed according to our refund procedures.

We reserve the right to cancel an order where necessary due to product availability, pricing errors, suspected fraud, delivery restrictions, or other legitimate reasons.

12. Customer Accounts

Certain features of the Website may allow you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You agree to provide accurate information and to notify us if you believe that your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, abusively, or in violation of these Terms.

13. Intellectual Property

All content available on the Website, including but not limited to:

• SWAYM name and branding

• Logos

• Product names

• Product packaging

• Product photography

• Illustrations

• Graphics

• Website design

• Text and written content

• Videos

• Icons

• Layouts

• Artwork

• Trademarks and other brand assets

is owned by or licensed to SWAYM unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit any Website content without prior written permission from SWAYM.

Unauthorised use of our intellectual property may violate applicable intellectual property laws.

14. User-Submitted Content

If you submit reviews, testimonials, photographs, comments, feedback, or other content to SWAYM, you confirm that:

• You have the right to submit the content.

• The content does not violate any applicable law.

• The content does not infringe another person's intellectual property or privacy rights.

• The content is not misleading, fraudulent, abusive, defamatory, or unlawful.

By submitting content, you grant SWAYM a non-exclusive, royalty-free right to use, reproduce, display, adapt, and publish the content for legitimate business, marketing, promotional, and communication purposes, subject to applicable law.

We reserve the right to remove or decline user-generated content at our discretion.

15. Prohibited Use

You agree not to use the Website to:

• Violate any applicable law or regulation

• Commit fraud or facilitate fraudulent activity

• Attempt to gain unauthorized access to the Website

• Interfere with Website security or functionality

• Upload malicious code or harmful software

• Scrape, copy, or systematically extract Website content without permission

• Impersonate another person or entity

• Submit false or misleading information

• Abuse promotional offers or discount codes

• Use the Website for unlawful commercial purposes

We may restrict or terminate access where we reasonably believe that these Terms have been violated.

16. Third-Party Services and Links

The Website may use or link to third-party services, including payment gateways, shipping providers, analytics platforms, social media platforms, and other technology providers.

Third-party services are governed by their own terms and policies.

SWAYM is not responsible for the availability, content, security, policies, or practices of third-party websites or services.

17. Promotions and Discount Codes

From time to time, SWAYM may offer promotional campaigns, discount codes, bundles, gifts, or other special offers.

Unless otherwise stated:

• Promotional offers may be subject to specific terms.

• Offers cannot necessarily be combined.

• Discount codes may have expiration dates or usage restrictions.

• We may cancel or modify promotional offers where reasonably necessary.

• Promotional benefits may not be exchanged for cash.

Any specific terms displayed with a promotion will take precedence over these general provisions.

18. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee that the Website will always be:

• Available without interruption

• Error-free

• Free from viruses or other harmful components

• Compatible with every device or browser

• Free from technical issues

The Website may occasionally be unavailable due to maintenance, upgrades, technical issues, security incidents, or circumstances beyond our reasonable control.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The Website will always meet your specific requirements.

• Product availability will remain unchanged.

• Product descriptions will always be completely error-free.

• The Website will operate without interruption.

• Products will produce a particular personal, emotional, spiritual, or wellness outcome.

Individual experiences with products may vary.

Nothing in these Terms excludes any consumer rights or protections that cannot legally be excluded under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, SWAYM shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the Website or products purchased through it.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Our liability, where legally permitted to be limited, shall generally be limited to the amount paid by you for the relevant product or transaction giving rise to the claim.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SWAYM, its owners, employees, representatives, service providers, and partners from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your violation of these Terms

• Your misuse of the Website

• Your violation of applicable law

• Your infringement of third-party rights

• Information or content submitted by you

• Fraudulent or unauthorized activity associated with your use of the Website

22. Force Majeure

SWAYM shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Fires

• Earthquakes

• Epidemics or pandemics

• War

• Civil unrest

• Government restrictions

• Strikes

• Transportation disruptions

• Internet or telecommunications failures

• Courier disruptions

• Power failures

• Other unforeseen events beyond our reasonable control

23. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using the Website or placing an order.

24. Changes to These Terms

We may update or modify these Terms from time to time.

When changes are made, the updated version will be published on this page and the “Last Updated” date will be revised.

Your continued use of the Website after updated Terms are published constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection and other mandatory laws, disputes arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in India.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions shall continue to remain in effect.

27. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into the Website, constitute the terms governing your use of the Website and your purchase of products from SWAYM.

Contact Us

For questions regarding these Terms, orders, products, or other matters relating to SWAYM, please contact us:

SWAYM LIVING

Proprietor: Chandra Kanta Gupta

Email: swaym.living@gmail.com
Phone: +91 99264 56869

Website: swaym.life

We will make reasonable efforts to respond to customer enquiries as soon as practicable.

Thank you for choosing SWAYM.