Last Updated: 1 August 2026
At SWAYM, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or make a purchase through swaym.life (the “Website”).
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of this Privacy Policy, “SWAYM”, “we”, “us”, and “our” refer to the entity operating the SWAYM online store, and “you” or “your” refers to the visitor, customer, or user of our Website.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you browse our Website, create an account, place an order, subscribe to communications, contact us, or otherwise interact with SWAYM.
Depending on how you use our Website, this may include:
Personal and Contact Information
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Full name
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Email address
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Mobile or telephone number
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Billing and shipping address
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Communication preferences
Order and Transaction Information
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Products purchased
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Order details and order history
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Billing information
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Shipping and delivery information
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Transaction status and related information
Payment information may be processed securely by our payment service providers. We generally do not directly store complete payment card details on our own systems.
Account Information
If you create an account on our Website, we may collect information associated with your account, including your name, email address, login information, saved addresses, and order history.
Device and Usage Information
When you visit our Website, certain information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Approximate location derived from IP address
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Pages visited
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Products viewed
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Referring website
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Date and time of visits
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Website interaction and usage information
Communications
If you contact us by email, phone, contact forms, social media, or other channels, we may retain the information you provide in order to respond to your enquiry and maintain appropriate records.
2. How We Use Your Information
We may use your personal information for the following purposes:
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To process and fulfil your orders
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To arrange shipping and delivery
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To process payments and refunds
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To create and manage customer accounts
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To provide customer support
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To communicate with you about your orders
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To send transactional notifications and service-related communications
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To respond to enquiries, complaints, or requests
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To improve our Website, products, services, and customer experience
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To understand how visitors use our Website
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To personalize your experience where appropriate
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To detect, prevent, and investigate fraud, abuse, unauthorized activity, or security incidents
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To maintain the security and integrity of our Website
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To comply with applicable legal, regulatory, tax, accounting, and reporting obligations
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To send marketing communications where permitted and where you have provided the necessary consent or where otherwise permitted by applicable law
We will use personal information only for legitimate and relevant purposes and in accordance with applicable law.
3. Legal Basis and Consent
Where required under applicable law, we will obtain your consent before processing your personal data for specified purposes.
Where you provide consent, you may withdraw that consent at any time by contacting us using the details provided in this Privacy Policy.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Certain information may still need to be processed where necessary to fulfil an order, provide a requested service, comply with a legal obligation, prevent fraud, protect our rights, or for another lawful purpose permitted under applicable law.
4. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to provide essential functionality, remember preferences, understand Website usage, improve performance, and support relevant marketing activities.
Cookies may help us:
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Keep items in your shopping cart
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Remember your preferences
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Maintain your session
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Understand Website traffic and usage
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Improve Website performance
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Measure the effectiveness of marketing campaigns
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Provide relevant advertising where applicable
You may be able to control or disable certain cookies through your browser settings or available cookie controls. Please note that disabling certain cookies may affect the functionality of the Website.
5. Shopify and Third-Party Service Providers
Our online store is powered by Shopify, which provides the e-commerce infrastructure through which we operate our Website and process customer orders.
Shopify and other service providers may process personal information as necessary to provide services to us, including:
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Website hosting and infrastructure
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Payment processing
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Order fulfilment
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Shipping and logistics
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Customer support
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Email and communication services
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Analytics
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Marketing and advertising
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Fraud prevention and security
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Website functionality and performance
These service providers may have access to personal information only to the extent reasonably necessary to provide their services or fulfil applicable legal obligations.
Shopify maintains its own privacy practices and security measures. You can review Shopify's privacy practices through its official privacy policy.
6. Payments
Payments made through our Website may be processed by third-party payment gateways or payment service providers.
We do not intend to store complete credit card, debit card, banking, or other sensitive payment credentials on our own systems unless specifically required and permitted by applicable law.
Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.
7. Shipping and Delivery
To fulfil your orders, we may share necessary information such as your name, phone number, shipping address, order details, and other delivery-related information with logistics, courier, fulfilment, and shipping partners.
Such information is shared only to the extent reasonably necessary to deliver your order and provide related services.
8. Marketing Communications
With your consent, or where otherwise permitted by applicable law, we may send you information about:
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New products
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Product launches
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Offers and promotions
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Brand updates
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Educational or wellness-related content
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Events or campaigns
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us directly.
Please note that even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, or responses to your enquiries.
9. Sharing of Personal Information
We do not sell your personal information as a standalone product.
We may share personal information with trusted third parties where reasonably necessary for the operation of our business, including:
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Shopify and technology service providers
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Payment processors
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Shipping and logistics partners
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Website and analytics providers
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Marketing and communication service providers
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Customer support providers
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Professional advisers, auditors, or consultants
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Government authorities or law-enforcement agencies where required by law
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Other parties where necessary to protect our legal rights, safety, security, or property
We seek to limit the information shared to what is reasonably necessary for the relevant purpose.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
These measures may include access controls, secure technology infrastructure, authentication controls, encryption or other appropriate security practices provided by our technology and service partners.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
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Fulfilling orders
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Providing customer support
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Maintaining business and transaction records
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Resolving disputes
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Preventing fraud and abuse
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Complying with tax, accounting, legal, and regulatory obligations
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Protecting our legal rights
When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our internal retention practices.
12. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
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Request information about the personal data we process about you
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Request correction of inaccurate or incomplete personal information
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Request deletion or erasure of personal information where applicable
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Withdraw consent where processing is based on consent
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Request information about how your personal data is being used
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Raise a grievance or complaint regarding the processing of your personal information
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Exercise other rights available to you under applicable data protection laws
To exercise any applicable privacy right, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.
13. Children's Privacy
Our Website is not intended for children who are not legally permitted to use online shopping services.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.
14. Third-Party Websites and Services
Our Website may contain links to third-party websites, applications, social media platforms, payment providers, or other services.
These third-party services operate independently and may have their own privacy policies and terms.
We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.
15. International Data Transfers
Some of our technology, payment, analytics, communication, hosting, or other service providers may process information from locations outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection laws and appropriate contractual, technical, or organizational safeguards.
16. Data Breaches and Security Incidents
If we become aware of a personal data breach affecting your information, we will take reasonable steps to investigate, contain, mitigate, and address the incident.
Where notification is required under applicable law, we will provide the required notifications to the relevant authorities and/or affected individuals within the applicable timelines and in the manner prescribed by law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website functionality, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a complaint or grievance regarding the handling of your personal information, please contact us:
SWAYM
Email: swaym.living@gmail.com
Phone: +91 99264 56869
For privacy-related requests, please include sufficient information to help us understand and respond to your request.
We will make reasonable efforts to respond to privacy requests within the time period required under applicable law.
19. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India, including applicable data protection and privacy legislation.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.
By using swaym.life, you acknowledge that you have read and understood this Privacy Policy.