Last Updated: 1 August 2026
At SWAYM, we carefully prepare and pack every order so that your products reach you safely and in the best possible condition.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through swaym.life.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During product launches, promotional campaigns, festive periods, or periods of unusually high order volume, processing may take slightly longer.
If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.
2. Shipping Across India
We currently offer shipping across India, subject to serviceability at the delivery address.
Delivery availability may vary depending on the location and the courier services available in that area.
Some remote or restricted locations may require additional delivery time or may not be serviceable.
If your location is not serviceable, we may contact you to arrange an alternative delivery solution or cancel the order and process an applicable refund.
3. Estimated Delivery Time
Once your order has been dispatched, estimated delivery times are generally:
Metro & Major Cities: 2–5 business days
Other Locations: 4–7 business days
Remote / Difficult-to-Reach Locations: 5–10 business days
These are estimated delivery timelines and are not guaranteed.
Actual delivery time may vary depending on your location, courier availability, weather, holidays, operational conditions, and other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, SWAYM may offer:
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Free shipping promotions
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Minimum-order free shipping
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Special shipping offers
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Location-specific shipping offers
The shipping terms applicable to a particular promotion will be displayed at the time of the offer.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.
You can use the tracking details provided to monitor the progress of your shipment.
Tracking information may take some time to become active after the shipment is handed over to the courier.
If tracking information does not update for an extended period, please contact us and we will assist you where reasonably possible.
6. Delivery Address
Please carefully check your:
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Name
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House / Flat / Building number
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Street / Locality
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City
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State
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PIN code
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Mobile number
before completing your order.
SWAYM is not responsible for delivery failures, delays, or additional costs resulting from incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your delivery address, please contact us immediately at:
Email: swaym.living@gmail.com
Phone: +91 99264 56869
We will try to update the address before dispatch. However, we cannot guarantee that address changes will be possible after an order has been processed or shipped.
7. Delivery Attempts
Our courier partners may make multiple attempts to deliver your order.
If the recipient is unavailable, the courier may attempt delivery again or contact the recipient using the provided phone number.
If an order is returned to us because of:
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Incorrect address
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Incomplete address
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Incorrect phone number
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Recipient unavailable after repeated attempts
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Customer refusal
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Failure to accept delivery
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Other circumstances attributable to the customer
we may contact you regarding re-shipment.
Additional shipping charges may apply for re-shipment where the failed delivery was caused by incorrect or incomplete information provided by the customer.
8. Delayed Deliveries
Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible reasons include:
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Weather conditions
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Public holidays
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High shipment volumes
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Courier operational issues
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Transportation disruptions
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Natural disasters
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Government restrictions
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Address-related issues
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Remote-location delivery
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Unforeseen circumstances
SWAYM is not responsible for delays caused by circumstances beyond our reasonable control.
If your order is significantly delayed, please contact us so that we can check the shipment status with the relevant courier partner.
9. Damaged Packages
We take reasonable care to ensure that products are securely packed before dispatch.
If your package appears visibly damaged, opened, tampered with, or significantly compromised at the time of delivery, we recommend:
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Photographing the package before opening it.
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Recording a clear unboxing video where possible.
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Photographing the product and packaging after opening.
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Contacting us as soon as possible.
Please send the relevant details and photographs/videos to:
Email: swaym.living@gmail.com
We will review the matter and assist you in accordance with our Return & Refund Policy.
10. Wrong or Missing Items
If you receive:
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A product different from what you ordered
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A missing product
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An incorrect quantity
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A significantly damaged product
please contact us as soon as possible after delivery.
Please provide your order number along with photographs or other relevant information so that we can investigate the issue.
If the issue is verified as an error on our part, we will provide an appropriate resolution in accordance with our Return & Refund Policy.
11. International Shipping
At present, SWAYM primarily ships within India.
International shipping may be introduced in the future.
If international shipping becomes available, separate shipping charges, delivery timelines, customs duties, import taxes, and other applicable charges may apply.
12. Customs, Duties and Taxes
For shipments where customs duties, import taxes, or other governmental charges are applicable, the customer may be responsible for such charges unless expressly stated otherwise.
SWAYM does not control customs processing times or charges imposed by governmental authorities.
13. Contactless and Special Delivery Requests
Special delivery instructions are subject to the capabilities and policies of the relevant courier partner.
SWAYM cannot guarantee that every special delivery request can be accommodated.
14. Order Cancellation Before Dispatch
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests can generally be accommodated only before the order has been processed for dispatch.
Once an order has been packed, dispatched, or handed over to the courier, cancellation may no longer be possible.
Any approved refund will be processed in accordance with our Return & Refund Policy.
15. Shipping and Refunds
Shipping charges, where applicable, may be non-refundable unless the refund is due to an error attributable to SWAYM or otherwise required under applicable law.
Please refer to our Return & Refund Policy for complete information regarding cancellations, returns, replacements, and refunds.
16. Contact Us
If you have questions about your shipment or delivery, please contact us:
SWAYM
Email: swaym.living@gmail.com
Phone: +91 99264 56869
When contacting us regarding an order, please include your order number so that we can assist you more efficiently.
SWAYM
The Future of Conscious Devotion
Website: swaym.life